Last Updated: August 2026
Introduction
At Redline Travel Barnsley, we take your privacy seriously and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you:
* Visit our website
* Request a quote
* Make a taxi or transfer booking
* Contact us by telephone, WhatsApp, email or social media
* Use any of our services
Please read this Privacy Policy carefully to understand how we handle your information.
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1. Who We Are
Redline Travel Barnsley provides pre-booked private hire, taxi and transfer services.
For the purposes of UK data protection law, Redline Travel Barnsley is responsible for the personal information we collect and process in connection with our services.
If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details below.
Redline Travel Barnsley
Telephone: 01226 202611
WhatsApp: 07403 045908
Email: info@redlinebarnsley.co.uk
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2. Information We May Collect
Depending on how you contact us or use our services, we may collect the following information:
Personal Information
* Your name
* Telephone number
* Email address
* Pickup address
* Destination address
* Additional collection or drop-off locations
* Booking dates and times
* Number of passengers
* Luggage requirements
* Flight or travel details
* Information relating to special journey requirements
Booking Information
We may collect information relating to your booking, including:
* The service you require
* Journey details
* Pickup and destination locations
* Vehicle requirements
* Passenger numbers
* Booking history
* Communications relating to your booking
Payment Information
Where applicable, we may collect information relating to payments and transactions.
We do not intentionally store full debit or credit card details unless this is necessary and permitted through an appropriate secure payment provider.
Communications
If you contact us by telephone, email, WhatsApp, social media or through our website, we may retain information contained within those communications where necessary to deal with your enquiry, booking, complaint or request.
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3. How We Use Your Information
We use your personal information to:
* Provide quotations
* Process and manage bookings
* Arrange and provide taxi and transfer services
* Contact you about your booking
* Provide drivers with the information necessary to complete your journey
* Monitor flight information where this forms part of an agreed airport transfer service
* Process payments and refunds
* Respond to enquiries and complaints
* Improve our services and customer experience
* Maintain business and financial records
* Meet legal, regulatory and insurance requirements
* Protect the safety and security of our drivers, passengers and business
We will only use your personal information where we have a lawful reason to do so.
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4. Our Lawful Basis for Using Your Information
Under UK data protection law, we may process your personal information where it is necessary:
To Perform a Contract
We use your information to provide the taxi or transfer service you have requested.
For example, we need your name, contact details and journey information to arrange and complete your booking.
For Legitimate Business Interests
We may use information where it is necessary for the legitimate interests of Redline Travel Barnsley, provided that your rights and freedoms do not override those interests.
This may include managing our business, improving our services, preventing fraud and protecting the safety of our drivers and passengers.
To Meet Legal Obligations
We may process or retain information where required to comply with legal, regulatory, licensing, tax, accounting or insurance obligations.
With Your Consent
In certain circumstances, we may ask for your consent before using your information.
Where we rely on consent, you may withdraw it at any time.
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5. Who We May Share Your Information With
We only share personal information where necessary.
Your information may be shared with:
* Drivers assigned to complete your booking
* Payment providers
* Website and technology service providers
* Booking and communication service providers
* Professional advisers, insurers or legal representatives where necessary
* Government, regulatory, licensing or law enforcement authorities where we are legally required to do so
We will only share information that is reasonably necessary for the relevant purpose.
We do not sell your personal information to third parties.
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6. Drivers and Journey Information
To enable your journey to be completed, we may provide the assigned driver with relevant information such as:
* Your name
* Pickup location
* Destination
* Pickup time
* Contact telephone number where necessary
* Passenger or luggage information
* Relevant travel or booking details
Drivers are expected to use this information only for the purpose of completing and managing the booked journey.
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7. How Long We Keep Your Information
We will only keep your personal information for as long as reasonably necessary for the purpose for which it was collected.
The length of time we retain information may depend on:
* The nature of your booking or enquiry
* Legal and regulatory requirements
* Tax and accounting requirements
* Insurance requirements
* The need to deal with complaints or disputes
When information is no longer required, we will securely delete or anonymize it where appropriate.
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8. Keeping Your Information Secure
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own devices and personal information.
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9. Cookies and Website Information
Our website may use cookies and similar technologies to help the website function correctly and improve your experience.
Cookies are small text files that may be stored on your device when you visit a website.
Depending on the services used on our website, cookies may be used for:
* Essential website functionality
* Remembering preferences
* Website analytics
* Understanding how visitors use our website
* Improving website performance
You can control or delete cookies through your browser settings.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
For more information, please see our Cookie Policy, where available.
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10. Marketing Communications
We will not send you marketing communications unless we have a lawful basis to do so.
Where you receive marketing messages from us, you can ask us to stop at any time by contacting us.
You can also unsubscribe from email marketing where an unsubscribe option is provided.
Please note that we may still contact you regarding an existing booking or service request.
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11. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
* Request access to the personal information we hold about you
* Ask us to correct inaccurate or incomplete information
* Ask us to delete your personal information in certain circumstances
* Ask us to restrict how we use your information
* Object to certain types of processing
* Request the transfer of certain information to another organization
* Withdraw consent where we rely on your consent
If you would like to exercise any of these rights, please contact us using the details below.
We may need to verify your identity before responding to your request.
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12. Making a Complaint About Your Data
If you have concerns about how Redline Travel Barnsley handles your personal information, please contact us first so that we can investigate and try to resolve the issue.
Email: info@redlinebarnsley.co.uk
You also have the right to raise concerns with the **Information Commissioner's Office (ICO)**, the UK's independent authority for data protection.
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13. Third-Party Websites
Our website may contain links to third-party websites, including payment providers, social media platforms or other external services.
We are not responsible for the privacy practices or content of third-party websites.
We recommend that you read the privacy policies of any external website before providing personal information.
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14. Children's Information
Our services may involve bookings that include children and young passengers.
Where information about a child is provided as part of a booking, we will only use that information where necessary to arrange and provide the requested journey and to meet our legal or safety obligations.
Parents, guardians or the person making the booking are responsible for providing information about children where necessary for the journey.
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15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we handle personal information.
The latest version will always be published on our website.
We recommend checking this page periodically to ensure you are aware of any changes.
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16. Contact Us
If you have any questions about this Privacy Policy, how we use your information or your data protection rights, please contact:
**Redline Travel Barnsley**
Telephone: 01226 202611
WhatsApp: 07403 045908
Email: info@redlinebarnsley.co.uk
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Your Privacy
Redline Travel Barnsley is committed to handling your personal information responsibly and securely.
By using our website, requesting a quote or making a booking, you acknowledge that you have read and understood this Privacy Policy.