Last Updated: August 2026
Welcome to Redline Travel Barnsley. These Terms & Conditions apply to all bookings, quotations and journeys provided by Redline Travel Barnsley.
By making a booking with us, you confirm that you have read, understood and agree to these Terms & Conditions.
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1. Requesting a Vehicle
Redline Travel Barnsley operates a pre-booked private hire and transfer service.
When contacting us to make a taxi or transfer booking, you must provide accurate information about your journey, including the number of passengers, amount of luggage and any additional requirements.
You are responsible for ensuring that a suitable size vehicle is requested and accepted for the number of passengers and luggage travelling.
When using our online booking or quote form, you must provide all relevant and accurate information required to enable us to provide a suitable vehicle and accurate quotation.
Any changes to the agreed booking, including but not limited to:
* A change of vehicle
* Additional passengers
* Additional luggage
* Extra mileage
* Additional stops
* Changes to the pickup or destination
* Waiting time
may result in additional charges.
Any additional costs incurred because of changes made after the original booking will be payable by the customer.
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2. Quotes & Prices
All quotes are based on the information provided at the time of enquiry.
Unless otherwise agreed, the quoted price covers the journey and details confirmed at the time of booking.
If the journey changes or additional services are required, an additional charge may apply.
We reserve the right to amend the price where incorrect, incomplete or misleading information has been provided at the time of booking.
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3. Payments
Payment methods accepted may include:
* Cash
* Debit and credit cards
* Apple Pay
* Google Pay
* Bank transfer
Some bookings may require payment in advance or a deposit to secure the vehicle.
Where advance payment is required, your booking may not be confirmed until payment has been received.
Any outstanding balance must be paid as agreed.
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4. Cancelling a Booking
Need to cancel your booking? No problem, we understand that plans can change.
If you need to cancel, please contact us as soon as possible.
We will be happy to cancel and refund a pre-paid booking, provided that the vehicle has not already been dispatched to collect you.
If the driver has already been dispatched or has started travelling to your collection point, you may incur a cancellation charge based on the distance the driver has already travelled and any costs reasonably incurred in connection with the booking.
Where a vehicle has arrived at the agreed collection point and the passenger does not travel, the booking will be treated as a no-show, and no refund will be given.
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5. Waiting Time
Passengers should be ready to travel at the agreed pickup time.
Waiting time outside of the original booking agreement may result in additional charges.
Additional charges may apply where delays are caused by:
* Passengers not being ready
* Additional unscheduled stops
* Changes to the agreed journey
* Delays caused by passengers
* Extended waiting at airports, stations, venues or other locations
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6. Airport Bookings & Flight Delays
When making an airport booking, you are responsible for allowing sufficient time for:
* Your journey to the airport
* Traffic delays
* Airport check-in requirements
* Security procedures
* Any other delays that may reasonably occur
Redline Travel Barnsley will not be responsible for missed flights or other losses caused by a passenger failing to allow sufficient time to reach their destination.
Incoming Flights
For incoming flights, we provide up to 1 hour 30 minutes of free waiting time, starting from the time your flight arrives at the terminal.
After the free waiting period has expired, additional waiting charges may apply at a rate of £15.00 per hour.
Our drivers will wait for a maximum of 1 hour 30 minutes without successful contact from the passenger.
If, after this time, the driver has been unable to make contact with the passenger, the booking will be classed as a no-show, and no refund will be offered.
Where flight details have been provided, we will track incoming flights to help us plan your collection.
Although we aim to provide an on-time and reliable service, we cannot accept responsibility for delays outside our reasonable control.
We shall not be liable for losses resulting from delays caused by road conditions, traffic, accidents, weather or other circumstances beyond our reasonable control.
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7. Maximum Number of Passengers
We can carry a maximum of 8 passengers in any one of our vehicles.
For safety and legal reasons, we cannot carry more passengers than the vehicle is licensed and insured to transport.
Children of any age count as individual passengers and must be included in the total number of passengers when making a booking.
A child cannot be carried on another passenger's lap in place of an available passenger seat.
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8. Child Seats
We recommend customers travelling with babies or young children provide their own suitable child seats.
If you are using your own child seat, please let us know when making your booking, we will be happy to store your child seat during your trip until your return journey.
** The installation of any child seat must be carried out by the passenger **
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9. Passenger Behavior & Right to Refuse Service
We are committed to providing a safe environment for our drivers and passengers.
We have the right to refuse travel or cancel a booking with immediate effect if you, or any passenger in your party:
* Poses a risk to the driver or vehicle
* Behaves in an abusive, threatening or aggressive manner
* Uses violence or threatens violence
* Causes damage to the vehicle
* Refuses to follow reasonable safety instructions
* Is believed to be under the influence of alcohol or drugs to the extent that their behavior presents a safety concern
Violence and abuse towards our drivers will not be tolerated.
If serious misconduct occurs during a journey, all passengers may be asked to vacate the vehicle at a safe location.
Where a journey is terminated because of passenger behavior, no refund will be given.
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10. Vehicle Damage & Soiling Charges
Passengers are responsible for any damage caused to a Redline Travel Barnsley vehicle by themselves or members of their party.
A charge of £80.00 may be applied for soiling or otherwise damaging one of our vehicles.
Additional charges may apply where the cost of cleaning, repair or replacement exceeds the standard charge.
Upon payment, we can provide either:
* A handwritten receipt, or
* A receipt by email upon request
Passengers may also be held responsible for reasonable costs associated with cleaning, repairs and any loss caused by the vehicle being temporarily taken out of service.
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11. Smoking & Vaping
We operate a strict **non-smoking and non-vaping policy** in all vehicles.
Passengers must not smoke or vape inside any Redline Travel Barnsley vehicle.
Failure to comply may result in a cleaning charge and/or termination of the journey.
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12. Passenger Property & Luggage
All vehicles are fully insured for passenger and third-party claims in accordance with applicable insurance requirements.
However, passengers' personal property and luggage are carried entirely at the passenger's own risk.
Customers are responsible for ensuring that their luggage and personal belongings are loaded and unloaded from the vehicle.
Redline Travel Barnsley shall not be held responsible for loss of or damage to personal belongings, except where liability cannot legally be excluded.
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13. Lost Property
If you leave property inside one of our vehicles, we will make reasonable efforts to help locate it.
Where possible, lost property can be collected by arrangement.
If a driver is required to make a special journey to return lost property, a reasonable charge may apply.
We cannot guarantee the recovery of property left inside a vehicle.
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14. Vehicle Breakdowns & Alternative Transport
In the unlikely event that one of our vehicles breaks down during your journey, we will do our utmost to arrange alternative transport and get you to your destination as soon as reasonably possible.
We cannot guarantee that an alternative vehicle will always be immediately available.
Where we are unable to provide the booked transport due to a breakdown or another circumstance within our control, we will discuss the appropriate refund or alternative arrangements with you.
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15. National Emergencies & Circumstances Outside Our Control
We reserve the right to cancel transport arrangements where a national emergency, severe weather event, road closure, public safety issue or another circumstance outside our reasonable control makes it unsafe or impossible to complete the journey.
Where a journey is cancelled in these circumstances, we will consider refunds or alternative arrangements based on the individual circumstances and any services already provided or costs incurred.
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16. Complaints & Issues
We take all complaints seriously and will investigate every complaint received.
If you experience an issue with our service, please contact us as soon as possible and provide as much information as you can to help us investigate.
Please include, where possible:
* Your name
* Booking reference or journey details
* Date and time of travel
* Pickup and destination
* A clear description of the issue
Please send complaints and issues by email to: info@redlinebarnsley.co.uk
We will investigate the matter and aim to respond within a reasonable timeframe.
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17. Changes to These Terms & Conditions
Redline Travel Barnsley reserves the right to update or amend these Terms & Conditions at any time.
The most recent version will be published on our website.
By continuing to use our services after changes have been published, you agree to the updated Terms & Conditions.
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18. Contact Us
If you have any questions regarding these Terms & Conditions or an upcoming booking, please contact Redline Travel Barnsley.
Telephone: 01226 202611
WhatsApp: 07403 045908
Email: info@redlinebarnsley.co.uk
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Agreement
By making a booking with Redline Travel Barnsley, you confirm that you have read, understood and agree to these Terms & Conditions.
Nothing in these Terms & Conditions is intended to limit or exclude any rights that cannot legally be limited or excluded.